Shipping

YES, we are OPEN and Shipping orders

AUSTRALIA

FREE Express Post Shipping for orders OVER $100

Australia Post EXPRESS POST
PRICE: AUD 9
INSURANCE: No
TRACKING: Yes (phone Australia Post 13 13 18 or visit auspost.com.au/track)
SIGNATURE ON DELIVERY: Yes
ESTIMATED DELIVERY TIME: 1-3 business days from date of sending
DESTINATIONS: Australia-wide

INTERNATIONAL

Australia Post: REGISTERED POST INTERNATIONAL & FEDEX
PRICE: AUD 19 (NZ)
PRICE: AUD 29 (Canada)
PRICE: AUD 49 (UK, USA and Rest of World)
INSURANCE: Yes (cover up to AUD 100)
TRACKING: Yes (phone 13 13 18)
SIGNATURE ON DELIVERY: Yes
ESTIMATED DELIVERY TIME: 3-10 business days from date of sending
DESTINATIONS: Worldwide 

Business Days
Business days are Monday to Friday excluding Australian public holidays.

Order Processing Time
This depends on the Stock Status of the item. The Stock Status is shown under the pricing on the individual product page.
In Stock (1-5 days)
On Order (1-4 weeks)
Out of Stock (please contact us)
Made to Order (4-6 weeks)
Special Order (1-2 weeks)
Ring Resizing (add an extra 1-10 business days)
Note: If you need your order for a specific date please tell us in the Comments field in the Checkout.

Delivery Time
Express Post within Australia: 1-3 business days from date of sending
Registered Post International to NZ & Canada: 3-10 business days from date of sending
FedEx to Rest of World: 1-3 business days from date of sending

Customs Fees and Import Restrictions
Some countries place restrictions on goods imported or charge customs duties or import fees. It is the responsibility of the customer to find out about any restrictions applicable to them and pay any charges. We send all parcels through Australia Post and suggest checking your country in the first instance on their website at www.auspost.com.au. We also recommend contacting your local government body prior to ordering e.g. Customs and Excise.

Missing Parcels
If your parcel hasn't arrived in the expected delivery time please follow these steps.
1. Track your parcel online using the tracking number from your postage confirmation email. 
2. Call Australia Post on 13 13 18 and quote the tracking number from your postage confirmation email.
3. Visit your local Post Office or Mail Centre to see if they are holding the parcel for you.

Insurance Claims
Undelivered parcels: All insurance claims are between Just Jewellery and Australia Post. We will arrange for the insurance payment to be paid to you or will replace your order if available.
Delivered parcels: Insurance claims are between the customer and Australia Post. If you need to make a claim and need assistance just email us.

Returns
Delivery cost is non-refundable on Returns. Orders sent with our free delivery option will have our AUD 9 delivery cost deducted.

Note: All prices are in Australian dollars.